Aetna's eBulletin for July 1st, 2019 has important information including a new agent services phone number, a temporary freeze for contracting, and Independence Day office closing.
New Agent Services Phone Number
Aetna recently launched a dedicated agent phone line (866-272-6630) to give you faster access to the people and information you need to service your clients and manage your business. This will replace the existing number (800-264-4000) for agents.
Temporary Freeze Of Contracting Requests
Between July 11 - 21, 2019, the online contracting tool will be unavailable due to required system updates. Aetna will also not be able to process any contracting requests received by fax during this time.
The online contracting tool will be available again on July 22. They will also begin to process any faxed requests starting July 22. Please note that faxed requests take approximately 15 days to process, so Aetna highly encourages you to use the online contracting tool. Aetna apologizes for any inconvenience and thank you for your patience during these system updates.
Independence Day Office Closing
The Aetna Senior Supplemental Insurance offices will be closed on Thursday, July 4 in honor of Independence Day.
Upcoming Live Webinars
Click here to view Aetna's upcoming webinars schedule.