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Helping Talented Agents Close More Sales

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Carrier Updates

Updates to Humana's Enrollment Hub System took place on 8/28 and 9/3.

View the list of updates below: 

  • Medicare Supplement:
    • The following states are live within eHub; AK / AL / CT / DC / FL / ID / MN / NH / NY / OK / SD / WV
    • Remaining states will continue to have the link out to FastApp
    • Cross-sale capability is now available for our IDV & PDP Plans
  • Integration of Beneficiary Eligibility Query (BEQ):
    • Medicare eligibility verification previously provided by Wipro has now been replaced with BEQ API
    • Medicare eligibility verification will take place ONLY in connected mode upon plan selection. (Important Note: Disclaimer must be read to the prospective member.  Acknowledgment will be required and tracked with the enrollment application.) 
    • Data returned from the eligibility service will update member details where applicable and auto-populate required information within the enrollment application (ex. Residential address, Mailing address, etc.)
    • Agents will have the ability to view additional eligibility data via the log details within the enrollment application card
  • Member Care Assessment:
    • You can now link out to complete this from the Menu
  • Digital Marketing Materials:
    • You can now link out to complete this from the Menu & Agent Toolbox on the Learn & Shop Page
  • Enrollment form updates:
    • SEP CHR now available for CarePlus
  • Pharmacy Workflow Enhancements:
    • An agent can easily transition to our Learn & Shop Page after selecting “Enroll Now” in the Pharmacy Calc Tool
  • Incident Resolutions:
    • Agent log in issue for those that have updated or newly registered via www.humana.com
    • Now able to complete multiple applications without having an issue with the wrong consumer data auto-populating
    • Enrollment applications will no longer be overwritten while in disconnected mode
    • Telephonic signature cross sale option not working in disconnected mode
    • Static Header misaligned/unavailable for Internet Explorer
      Gender not auto-populating from the Learn and Shop into the enrollment form


Please review updated training material within the MarketPOINT University to help familiarize yourself with recent updates to Humana's sales tool.

If you have questions, call us today at 866-568-9649!