Helping Talented Agents Close More Sales


Health Care Reform

Important Information: Submit Your FFM User ID to Access the Federally Facilitated Marketplace (FFM) Using Agent Workbench

Changes to Humana’s FFM User ID submission process: Beginning with the 2016 FFM plan

year, agents planning to sell Humana Individual Major Medical plans on the FFM are no longer required to submit their FFM Certificate of Completion or a registration verification form to Humana.

In order to access the FFM through Agent Workbench, please submit your FFM User ID on the Agent Portal by clicking the link seen in the red box to the right. If you already submitted your FFM Certificate of Completion using the old link, please also submit your FFM User ID using the updated link seen here.

Humana’s MarketPoint University contains valuable information and training resources on FFM requirements, Health Care Reform and Humana’s Individual Major Medical products. CLICK HERE to see instructions on accessing MarketPoint University.

As a reminder, agents are encouraged to visit for information on 2016 FFM plan year CMS registration and training. Agents are also encouraged to visit the CMS Resources for Agents and Brokers in the Health Insurance Marketplaces page for updated information.

For general assistance please contact the Humana Agent Support Unit (ASU) at[email protected] or call 1-800-309-3163 Monday – Friday,
8 a.m. – 9 p.m., EST.

We look forward to continuing to serve you and our members.