Cigna: Update on Community Health Systems (CHS) in Alabama

After further discussion with Community Health Systems (CHS) in Alabama, Cigna has agreed to extend the network termination effective date from May 15, 2023, to August 1, 2023.

They hope this extension will help ease any disruption for your customers and allow them additional time to find alternative providers.

Until then, all Medicare Advantage customers will continue to have in-network access to the hospitals and physician groups listed below. Affected customers were previously notified via phone or mail of this termination, and our team will continue to work to identify the best alternative primary care provider (PCP) for each customer as we approach the network termination date.

Customers may have received an ID card in the mail with a new PCP. If the customer would like to return to their previous CHS provider until the new network termination date or if they'd like to select a new PCP altogether, they can call Cigna Healthcare's Medicare customer service line at 1-800-668-3813.

The following hospitals and medical groups will no longer be in network, effective August 1, 2023.


  • Crestwood Medical Center
  • Gadsden Regional Medical Center
  • Grandview Medical Center
  • South Baldwin Regional Medical Center


Medical Groups:

  • Affinity Cardio-Thoracic Specialists
  • Affinity Cardiovascular Specialists
  • Affinity Orthopedic Specialists
  • Affinity Physician Services
  • Cahaba Orthopedics
  • Crestwood Physician Services
  • Enterprise Clinic
  • FMG Primecare
  • Foley Clinic Corp
  • Gadsden Regional Physicians Group Practice
  • Wiregrass Clinic
  • Women’s Health Partners
  • Women’s Health Specialists of Birmingham 

If you have any questions, call us today at 866-568-9649!


Main Office:
2401 Sardis Road North, Suite 110
Charlotte, NC 28227

Texas Office:
9441 Lyndon B. Johnson Fwy Suite 512
Dallas, TX 75243

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