Main Office:
2401 Sardis Road North, Suite 110
Charlotte, NC 28227
Texas Office:
9441 Lyndon B. Johnson Fwy Suite 512
Dallas, TX 75243
Mississippi P&C Office:
180 Canal Place
Philadelphia, MS 39350
Aetna: Member ID Card Mailing Delays
Aetna's print vendor for member ID cards is currently experiencing a 5-7 day delay in processing ID cards, due to a higher than normal impact from COVID-19. The vendor expects to resolve this delay by February 1.
It's easy for members to print their ID card online
If a member needs a copy of their ID card before it arrives in the mail, they can download and print it from their account by signing in to the secure member side of AetnaSeniorProducts.com
If you have questions, call us today at 866-568-9649!