Main Office:
2401 Sardis Road North, Suite 110
Charlotte, NC 28227
Texas Office:
9441 Lyndon B. Johnson Fwy Suite 512
Dallas, TX 75243
Mississippi P&C Office:
180 Canal Place
Philadelphia, MS 39350
Wellcare Certification Blackout Period And More
As Wellcare prepares for the 2023 Annual Enrollment Period season, beginning July 1, 2022, there will be a temporary blackout for new broker contracting and certification training. Please see the table below that outlines what will be unavailable.
| Date | Centene Workbench & Centene Learning Center Activity |
| July 1, 2022 - July 11, 2022 |
Blackout period (continues through July 11)
Please Note: Although the 2022 Wellcare ACT will be unavailable, access to the 2023 AHIP will continue to be available through the Centene Learning Center (CLC) until July 7 and will resume on July 12. |
| July 12, 2022 |
2023 Annual Certification Requirements Launch
|
After the blackout period concludes, the following 2023 annual certification requirements will be available:
- Annual Certification Training (ACT)
- 2023 Contract Acknowledgement
Wellcare wants to remind you of an upcoming change to the Special Population (SPOP) & Medicaid Verification Call Center Hours of Operation. Effective July 1, 2022, the SPOP Call Center Hours of Operation will change to 8:00 AM – 11:00 PM EST. The SPOP Call Center assists with required Medicaid beneficiary eligibility verification for enrollment in Chronic Condition Special Needs Plans (CSNP) and Dual-Eligible Special Needs Plans (DSNP).
Updated SPOP Call Center Hours of Operation
| Call Center | Phone Number | Current Hours | New Hours Effective July 1, 2022 |
| SPOP - Special Population & Medicaid Verification | (866)211-0544 | 8:00 AM - 2:00 AM EST Monday - Sunday |
8:00 AM - 11:00 PM EST Monday - Sunday |
Medicaid Verification with the Ascend Platform
The Ascend platform provides a fast and accurate method for submitting applications. You can use the Ascend platform for application submission and automated Medicaid verification capability. Use of Ascend for application submission does not require pre-verification through the SPOP Call Center.
If you have any questions, call us today at 866-568-9649!