Cigna Healthcare has rolled out its updated provider directory, improving your selling experience. The best part? You don't need a new URL to access the directory. You can continue to access the provider directory the same way you always have. Click here to view it now.

For a complete list of the changes and improvements, see below.

Improvements you can expect to see in our new provider directory:

• Providers can now be found by name with the plans they participate in.
• Users can now search for all providers in a Medical Group or Group Practice just by typing in the name when searching.
• The new map feature allows you to expand or narrow your search for a provider by zooming in or out on the screen.
• The provider search results can be sorted alphabetically from A-Z or Z-A.
• NPI numbers are now available.
• Provider/facility issues can now be reported directly on the site.
• A link to a PDF to report issues is available at the bottom of the search. 

The provider profiles now include: 

• Hospitals the provider is affiliated with.
• Specialties (which are now described using common language names, e.g., Ear, Nose, and Throat Doctor vs Otolaryngologist.) 
• Spoken languages. 
• Medicare plans accepted.
• Practice address locations.
• Hours that services are provided each week.

Additional updates will give users the ability to: 

• Search for a behavioral health provider by specialty and view the clinical practice information for each behavioral provider. 
• Search Medicare dental plans to find a dentist.
• Find a Provider using their NPI numbers.
• Search by hospital and see all the providers affiliated with that hospital.
• Download and print a customized list of providers. 

If you need assistance navigating the upgrades or have questions, contact Cigna's Agent Resource Line (CARL) at 866-442-7516 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

It is crucial to understand how a Late Enrollment Penalty (LEP) can affect your client. An LEP can be an unpleasant and unexpected occurrence,  causing confusion and frustration among new members. 

Open Enrollment is almost upon us. Your clients will be using the new state-based exchange, Virginia’s Insurance Marketplace, to shop for Individual & Family Plans during Open Enrollment this year, regardless of carrier.

Wellabe is now providing a Short-term Care plan as of August 19th, 2023! Their Short-term Care insurance focuses on home health care, including a home health care daily base benefit, household improvement base benefit, and care coordination base benefit. 

Today is the Last Day to register for BlueCross BlueShield North Carolina’s Mandatory Annual Agent Refresh Meeting!

On July 27, 2023, CMS declined approval for Georgia to operate a full State-based Exchange (SBE) for Open Enrollment (OE) 2024. Instead, CMS granted conditional approval for Georgia to operate as a State-based Exchange on the Federal Platform (SBE-FP). The State did receive conditional approval to operate a SBE for OE 2025.

Under the SBE-FP for OE 2024, agents must adhere to the same certification requirements that apply currently on HealthCare.gov. For OE 2024, agents will not sell plans through Georgia Access and do not need to complete the Georgia Access Certification Training. 

Updates

The updates below are relevant only to Accident and Sickness Licensed Agents who plan to sell on-exchange health or dental insurance plans to Georgia consumers for OE 2024. 

• Agents will continue to enroll Georgia consumers in health coverage as they do currently and will not transition to a state-specific platform for enrollment.
• Agents are required to maintain or obtain active Accident and Sickness Licensure in Georgia.
• Agents are required to complete the CMS Marketplace Training through one of the links below. 
  • Returning Agents & Brokers Guide to PY24 Marketplace Registration & Training (cms.gov)
  • New Agents & Brokers Guide to PY24 Marketplace Registration & Training (cms.gov)
• Agents are not required to complete the Georgia Access Agent Certification but can choose to do so to prepare for plan year 2025.
• Agents who have completed (or will complete) the Georgia Access Agent Certification will be able to roll over their certification to plan year 2025.
• Agents who have completed (or will complete) the Georgia Access Agent Certification will receive 3 Continuing Education credits toward their licensure.

For more information:

• Visit the Georgia Access Website, which will be regularly updated.  
• Visit https://oci.georgia.gov/agents-agency-licensing for information on Georgia licensing requirements and the application process.  
• Visit www.Sircon.com/Georgia to apply, check the status of a license or application, and update contact information.
• Email the Agent/Broker Email Help Desk:  This email address is being protected from spambots. You need JavaScript enabled to view it.
• Email the Agent/Broker Training & Registration Email Help Desk:  This email address is being protected from spambots. You need JavaScript enabled to view it.
• Contact the Federally-facilitated Exchange Call Center at 1-855-788-6275. 

If you have questions about the information above or about Georgia Access, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..