Ascension's Footprint Shrinks for 2024

In an effort to better serve clients, beginning January 1, 2024 Ascension Personalized Care will discontinue coverage in certain counties in Indiana, Kansas, Tennessee, and Texas. While they are reducing their service area, they are fully committed to these markets. 

Please note: clients who live in a county where APC is exiting will be transferred to a new health insurance plan by CMS. If they enrolled through the Health Insurance Marketplace they will need to visit healthcare.gov or call the Marketplace directly at 800-318-2596 to make any changes. They can also contact their broker with questions. 

2024 counties that will be removed:

• Indiana: Carroll, Clinton, Daviess, Fountain, Gibson, Hancock, Henry, Jennings, Johnson, Knox, Martin, Montgomery, Parke, Perry, Posey, Putnam, Randolph, Shelby, Spencer, Tipton, Warren, and White
• Kansas: Harper, Harvey, and Kingman
• Tennessee: Bedford, Coffee, Dickson, Giles, Hickman, Houston, Humphreys, Lawrence, Lewis, Lincoln, Marshall, Maury, Moore, Perry, Stewart, and Wayne
• Texas: Off-exchange only plans will be offered in Bell, Blanco, Bosque, Coryell, Falls, Fayette, Hamilton, Hill, Lampass, Lee, Limestone, and Llano

Michigan

Due to an inability to come to an agreement with the State of Michigan on product offerings, Ascension Personalized Care will no longer be offering plans on or off-exchange in Michigan beginning Jan. 1, 2024. It is a priority for APC to continue to provide compassionate, personalized care and to deliver a positive experience to the client, doctors, brokers and other partners in counties that are no longer served. 

Below are some important frequently asked questions to assist you in making this transition for 2024:

1) Is Ascension Personalized Care going away in every county or state?

• APC will still be offering plans in select states and counties. However, APC will no longer be offered in Michigan in 2024.

2) When will coverage end?

• Coverage with APC will end on Dec. 31, 2023.

3) Can exceptions be made?

• No. Exceptions cannot be made.

4) When can clients enroll in new Affordable Care Act Individual and Family coverage for 2024?

• The Health Insurance Marketplace Open Enrollment Period for 2024 is from Nov. 1, 2023 through Dec. 15, 2023, for a Jan. 1, 2024 effective date. During OEP, client will have the opportunity to compare plans and enroll in a new plan for the 2024 plan year.

5) How do clients go about finding a new Affordable Care Act Individual and Family plan?

• There are tools and resources at healthcare.gov to assist people in choosing a new plan.

6) Is there a way to tell if current APC doctors are covered as clients consider new plans for 2024?

• Consumers will need to ask their doctor whether they are in-network with the insurance plans they are considering. The tools on healthcare.gov can also help agents find an alternate plan for clients or direct them to local resources to help. 

7) How can agents ensure that information rolls over to a new plan for 2024?

• New plans will help transition current care plans and prescriptions to a clients new benefit in 2024. Clients should call their new plan at the beginning of the year to make sure they have all relevant information and that all information is correct.

8) Can agents call APC to get more information?

• If you have questions or concerns and would like to contact APC, please call their Uniquely Ascension Service Center at 833-600-1311. They are available Monday through Friday, 8:00 a.m. to 6:00 p.m. EST. 

9) Will the Exchange be moving APC affected clients into new plans for 2024?

• • The Exchange will be passively moving impacted APC clietns to new health plans for 2024. Some health insurance plans may begin reaching out to these clients to welcome and educate them on their new 2024 plan. Those clients who purchased their plan off the Exchange will not be moved to a new carrier automatically. For those clients who purchased their plan off the Exchange, they must select a new plan in order to keep their health coverage in 2024.

To explore the markets and counties where APC will still offer health insurance plans, please click here.

If you have any questions, call us today at 866-568-9649!