Kentucky Agents: Kynect On Demand Registration

kynect On Demand goes live on Saturday, April 29, 2023.  Registration will need to be completed. To start this process to assist residents with their healthcare needs, please follow the instructions below.

Register for kynect On Demand

kynect On Demand is optional for agents to participate in. If agents wish to participate, they must follow the steps detailed below.

Registration Process

To participate in kynect On Demand, agents should complete the registration in Agent Portal via the kynect On Demand tab.

1. On the Registration screen, select the radio button indicating interest in participating.
2. On the Preferred Contact screen, confirm preferred contact details are up to date.
3. On the My Availability screen, confirm available hours for the week.

Important Notes

• Agent's preferred contact method options include:
  • Email & Text
  • Text only
  • Email only
• Agents must maintain their Availability Settings so they only receive referrals when they are available and ready to assist residents. Agents will be able to set standard hours for each day, add breaks, and add out of office time.
• Please note: An agent registered to participate in kynect On Demand and does not respond for 3 consecutive requests will be de-registered and must re-register to participate.